Kizz Tseng

1 day ago

We requested a quote to replace the entire wardrobe carpet so the colour would appear more consistent, rather than patching sections, and provided the wardrobe dimensions. Unfortunately, incorrect information was passed from the front desk to the technician, which required him to leave for another job, collect a larger piece of carpet, and then return. However, the carpet brought back was still slightly too small, and a small patch was needed to cover the full length. We understand that an exact colour match is not possible. However, the replacement carpet colour was noticeably different. When asked, the technician advised that this was the closest match available after careful searching. To avoid further delays, we accepted the result as is. The response and quote were fast, I would have given five stars if the carpet colour had been a closer match and the internal communication had been clearer.

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Well travelled

1 week ago

Excellent workmanship. The two gentlemen who installed the carpet were professional, polite, and respectful, and they did an exceptional job. The entire process—from quote to installation—was completed within a week, which is especially impressive given how close it is to Christmas. Thanks! Nalita Reply: Thank you, Nalita, for your kind review! We're so glad you were happy with our installers and the quality of the workmanship. We're pleased we could complete everything so quickly, especially during the busy holiday season. Enjoy your new carpet!

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Bernard Pavlovich

1 week ago

Had no idea if my carpet could actually have patches replaced. I had some original left over carpet. Awesome outcome and done with patience and care. Best of all the technician did not do the "its getting late on a Friday afternoon frown" when he realised the job was bigger than anticipated! Good work, fair price. Reply: Thank you so much Bernard for taking the time to leave this great review. We're glad the carpet patching worked out so well and that you were happy with the care, patience and fair pricing. We really appreciate your support.

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Jagpal Benipal

1 week ago

I was impressed right away when I emailed Carpet Repair Ltd. to have new carpet installed. The initial measuring and quoting process was handled with professionalism and clarity. The carpet installation is outstanding; the team worked efficiently and left the house clean and tidy. Their commitment to quality and customer satisfaction was evident throughout. To anyone looking for dependable and competent carpet installation, I highly recommend Carpet Repair Ltd. Thank you. Reply: Thank you so much Jagpal for your detailed and thoughtful review. Your recommendation means a lot to us, and we truly appreciate your choosing Carpet Repairs.

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Irene Gardiner

2 weeks ago

Excellent repair job - can barely see it. Prompt service too... Reply: Thanks Irene for your review. We are glad you are happy with the repair.

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Deborah Hogan

2 weeks ago

Great advice & efficient service from Andrew at Carpet Repairs. We had an area of carpet that needed to be re-stretched as it looked terrible and was becoming a trip hazard. I was very impressed with the customer service & would highly recommend. Reply: Thank you Deborah for the great review. We're so glad Andrew was able to fix the carpet issue and that you were impressed with the service. We really appreciate your recommendation.

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