New Zealand is at Alert Level 4. Please be aware only emergency works can be carried out on residential and commercial property during this time. Tradies and Homeowners can still communicate to discuss quotes and information for future jobs, as long as this is in-line with the current Alert Level 4 restrictions. More information available here.

Code of Conduct

When you partner with Builderscrack you agree to operate under a set of values, ensuring a great experience for everyone using our service.

We call this our Code of Conduct.


  • Operate with honesty and respect.
  • Use Builderscrack in a manner consistent with our Terms & Conditions.


  • Maintain professionalism in all aspects of your work, on and off-site.
  • Hold applicable trade licenses, registrations or memberships when undertaking restricted work, and meet the standards or regulations set by your trade's industry body.
  • Deliver appropriate certifications of work in good time.


  • Ensure homeowners understand the work required to complete their job, and what to expect from start to finish.
  • Communicate timing or pricing variations as early as possible.
  • Respond to clients as soon as possible, and notify Builderscrack as soon as you secure work.

We encourage best practice from our homeowners too, you can read that here.