Why Builderscrack is different

A verified tradie is someone whose identity, business registration, and address have been confirmed by our team against official sources. Where a tradie has submitted insurance or a trade licence, we verify those too. Every tradie on Builderscrack goes through this process before appearing on the platform.

A verified review is a review tied to a real job, a real homeowner and a verified tradie on Builderscrack. Each of those carries a unique ID, and all three need to align before a verified review can be submitted. Verified reviews can be for two things: just communication, or the work carried out. If you connected but didn't go through with the job, you'll see a verified communication review.

Our vetting process involves verifying their identity, business registration, and address against official sources, and we verify insurance and licences where provided. We're a layer of due diligence, not a replacement for it. We've done the groundwork so you're starting from a better position – but we always encourage homeowners to ask their own questions too. Compliance with the Building Code and any Restricted Building Work remains the trade professional's responsibility.

Yes. All verified reviews left by homeowners are published whether the feedback is positive or negative. Reviews are held for seven days before going public, giving tradies a chance to read and respond. The only time a review may be moderated or removed is if it contains abusive or discriminatory language, contains major inaccuracies that can be proven with documentation, or the tradie didn't carry out the work being reviewed. An honest, unfiltered record is what makes Builderscrack's verified reviews worth reading.

We have fraud signals in place that trigger a combination of automated checks and human investigation if anyone tries to game the verified review system. We keep the specifics confidential – publishing them would defeat the purpose.

Reach out to our Support team through the Builderscrack website. We're based in Christchurch, and we're here for both homeowners and tradies. We'll look at what's been recorded on the platform and do our best to help reach a fair outcome. We can't resolve every situation, but you'll always have a real person in your corner.

A verified review is tied to a job that got connected through Builderscrack. An open review is one a tradie has requested from a past client for work done outside the platform. Both may appear on a profile, but they're always clearly labelled so you know exactly what you're reading.

Google and Trustpilot reviews can be left by anyone – there's no way to confirm the reviewer is real or that a job happened. Builderscrack verified reviews can be traced back to the original job. And unlike those platforms, if something goes wrong, there's a local team you can actually talk to.