How it works

If you are keen to access the competitive pricing of our 12 month Pay Monthly Fixed Term plans, but would prefer a shorter plan term, we offer introductory 6 month plans. You’ll pay the same monthly fee as the equivalent 12 month plan. At the end of your introductory 6 month term your plan will automatically renew onto a 12 month term, unless you cancel before the renewal date, and the pricing per month will stay the same.

No, we don’t offer a free trial. It’s free to create your account and once our team has verified your account details, a basic version of your business profile will be published on our Trade Directory. Clients will be able to send you a direct enquiry via your profile and you will need a paid subscription to access the details.

Your business profile is a professional listing which appears in our Trade Directory pages. It contains features for winning clients, including your BC reviews, accreditations and project galleries. Consider it like a digital business card, with essential business information that you can share anywhere with potential clients.

A lead invite is a job posted by a client. The majority of our jobs are posted to our website using a short job form, we then match the lead to suitable tradespeople and invite them to ‘chase’ the job. Clients can also post Direct Enquiries, this means they have posted the job details directly to the tradie they want to speak with. For both lead invites and direct enquiries, tokens are deducted when you connect with the client.

Each plan comes with an allocation of tokens. Once you have purchased a plan, you will see the breakdown of your token allocation and their lifetime on your balance page. Tokens are consumed when a client accepts your request to connect on a job. It is at this point of connection that we deduct the token value of the lead invite from your plan balance.

We deduct tokens from your balance only when a homeowner accepts your request to connect on their job. If the token amount deducted exceeds your available balance, your account will go into token overage (negative token balance). Read more on our full FAQ.

We follow up with the client on every job, reminding them to post a review. For each job you connect on, we advise asking the client to review you — they can review you for communications (if you weren’t selected to complete the job) or for workmanship (if you were selected to complete the job).

When you are new to Builderscrack, we encourage homeowners to connect and get to know you directly.

Our team runs ongoing digital marketing campaigns, using channels such as Google, Facebook, SEO and email to provide homeowners with a solution to their repair or renovation needs. We work hard to get our brand front of mind when homeowners have an idea or problem our trade professionals can solve.