How it works

If you're new to Builderscrack, you can join on a 6 month introductory pay monthly plan. You’ll pay the same monthly fee as the equivalent 12 month plan. At the end of your introductory 6 month term your plan will automatically renew onto a 12 month term, unless you cancel before the renewal date, and the pricing per month will stay the same.

No, we don’t offer a free trial. It’s free to create your account and once our team has verified your account details, a basic version of your business profile will be published on our Trade Directory. Clients will be able to send you a direct enquiry via your profile and you will need a paid subscription to access the details.

Your business profile is a professional listing which appears in our Trade Directory pages. It contains features for winning clients such as reviews, accreditations and project galleries. It's like a digital business card, that you can share with potential clients.

The majority of our jobs are posted to our website using a short job form. We then match the job with suitable tradies and send out the details as a lead invite. Tradies then choose if they would like to chase the job.

Jobs can also be posted as Direct Enquiries, this means the homeowner has posted the job details directly to the tradie they want to speak with.

For both lead invites and direct enquiries, tokens are deducted when you connect with the client. If you have a Profile plan you will need to purchase a one-off token pack to chase the lead.

Each plan comes with an allocation of tokens. Once you have purchased a plan, you will see the breakdown of your token allocation and their lifetime on your balance page. Tokens are consumed when a client accepts your request to connect on a job. It is at this point of connection that we deduct the token value of the lead invite from your plan balance.

Subscription pause is available on Pay Monthly plans that include tokens. If you're headed away, fully booked or simply unable to chase new lead invites, you can contact our team to schedule a pause.

We follow up with the client on every job, reminding them to post a review. For each job you connect on, we advise asking the client to review you — they can review you for communications (if you weren’t selected to complete the job) or for workmanship (if you were selected to complete the job).

When you are new to Builderscrack, we encourage homeowners to connect and get to know you directly.

Our team runs ongoing digital marketing campaigns, using channels such as Google, Facebook, SEO and email to provide homeowners with a solution to their repair or renovation needs. We work hard to get our brand front of mind when homeowners have an idea or problem our trade professionals can solve.