Privacy Policy | Builderscrack

This is the privacy policy of myQuote Limited (trading as "Builderscrack", "Builderscrack.co.nz" and "BC") for the Builderscrack Website.

Builderscrack takes your privacy seriously and has provided this privacy policy which sets out our information gathering and usage practices. For additional information about using the Builderscrack.co.nz Website, please review our terms and conditions.

By using our Website, or otherwise providing personal information to us, you acknowledge that we will collect, use, store and disclose personal information in accordance with applicable laws and this privacy policy.

In this privacy policy:

"Members" are both Builderscrack Homeowners and Tradespeople, as defined in our terms and conditions.
"Personal Information" is information about an identifiable individual, as defined in the Privacy Act 2020.

Overview of how we store and protect your data

Builderscrack is locally hosted in NZ on servers that are regularly updated and patched
We use industry standard HTTPS and SSL to secure all data communications
Passwords are hashed and salted (we don’t store passwords in plaintext and we can't decrypt them)
Information such as name, phone, email is stored in our secure database (as plaintext)
Job descriptions and profiles are publicly searchable. For homeowners, name and phone are never made public. For tradespeople, your name is publicly viewable as part of profiles and phone numbers are revealable on certain paid plans.
Backups of data are securely transferred and stored on Amazon servers
Information you send to customer support may be stored on services such as Zendesk
We use cookies to provide secure account access and account checks
We don’t store credit card information if provided. This information is stored using PCI compliant third party providers
Any ID documentation that you upload is only accessible by yourself and administrative staff. It is only stored on our server and backups

1. Use of information

1.1 We will use and disclose your personal information in accordance with the Privacy Act 2020. Purposes for which we use and disclose personal information include:

1.1.1 Our quoting services enable Members to send a job request to us which we will match with relevant Tradespeople who can provide quotations for the job request. We forward these job requests directly to the Tradespeople suitable to provide the services to the Member. The user's contact details (as chosen by the Member) are forwarded to the Tradespeople. Information regarding a job request is stored on our servers.

1.1.2 When you submit a job request, you expressly consent to being contacted by us and by Tradespeople via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, in order that we may provide the Services set forth on our Website, service your account, reasonably address matters pertaining to your account or for other reasonable purposes related to our business.

1.1.3 When a Homeowner accepts contact with a Tradesperson, various personal information may be provided to each party by Builderscrack. This information is limited to: first name, last name, home or business address, phone number, and email address, and may be provided by us either at the time of connection or at a later time.

1.1.4 In order to protect against accreditation fraud, if a Tradesperson adds a valid accreditation to their trade account we may contact the owner of the accreditation and provide them with details of the trade account that entered their accreditation. Details may include trading name, director/owner name, and contact details.

1.1.5 We may post and publish Members' feedback and reviews of Tradesperson's performance, as well as feedback and testimonials at our sole discretion. Where we post feedback and testimonials, this may include the Member’s name, photo, and general location.

1.1.6 To verify address, entity, or identity, data entered or to check the creditworthiness of our Tradespeople or Members we reserve the right to obtain information on the Tradesperson or Member through third parties and public sources. For this purpose, the information collected during registration including the name of the individual or the business, address and date of birth, if appropriate, are sent to a business credit agency or other credit reference agency to check the address and creditworthiness of the Tradespeople or Members in question. The credit agency is required to protect the data.

1.1.7 In the event of any breach of contract (e.g. termination for failure to pay, debt recovery proceedings or enforcing a judgment), we may also send personal information to a credit reference agency. In such case the data will only be transferred and stored to the extent necessary to protect our interests or the interests of the general public. The Tradesperson or Member shall be informed of the intended recipient of the data before it is transferred.

1.1.8 Upon submission of a job request, the job name, job description, job category, job location and job photos (if any) are publicly displayed on the Website. This content maybe searchable and indexed by search engines.

1.2 From time to time Builderscrack may wish to forward your contact details on to partners. Builderscrack will always ask you for your consent before forwarding any details.

1.3 We release account and other personal information only when we believe release is appropriate:

1.3.1 for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities);

1.3.2 to facilitate court proceedings;

1.3.3 to enforce or apply our terms and conditions; or

1.3.4 to protect the rights, property, or safety of Builderscrack, our users, or others.

Government agencies with statutory roles enabling them to request data from us includes, but is not restricted to, Police, IRD and the Ministry of Business, Innovation and Employment. Members can contact Builderscrack to ask whether their personal information has been provided to a Government agency.

1.4 If a dispute arises between you and another Member, or you wish to take Dispute Tribunal proceedings against another Member, you can contact Builderscrack or the Disputes Tribunal, requesting contact details for the sole purpose of making a claim.

2. Email

2.1 It is the policy of Builderscrack to send our Members email throughout the process of undertaking the quoting services and other email they have elected to receive, in addition to customary business communications (payment confirmations, etc.). Builderscrack will send newsletters and other marketing communications to Members (including promotional material from some of our affiliated partners), and by registering each Member consents to receive such communications by email. Newsletters and marketing communications will contain clear and obvious instructions for how the Member can remove themself from that mailing list. It is our policy to promptly remove any Member from any mailing list upon the Member's request.

2.2 We use electronic means (including online forms) to receive feedback, including testimonials, from Members. Feedback provided by Members may be published by us on our Website and may be removed by us in our sole discretion.

2.3 Builderscrack provides facilities to refer a friend to Builderscrack. You may not use this service or other email forwarding services that we offer to send spam or otherwise send content that would violate this privacy policy or our terms and conditions.

3. Membership registration

3.1 Our Website's registration form requires you to provide us contact information and may also require demographic information.

3.2 We may also require (at our discretion) a Tradesperson's registered company name or personal name, insurance policy details and references to complete a credit check and/or a background check, prior to a Tradesperson being approved to join our network.

4. Updating your personal information

4.1 You have rights to request access to, or correction of, the personal information in accordance with the Privacy Act 2020.

4.2 Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.

4.3 Builderscrack provides you with ways in which you can alter your personal information held by us, including changing your email address, physical address, password, phone numbers, etc. Builderscrack may store previous email addresses, NZBN numbers, and other information against your account to ensure compliance with our terms and conditions, specifically the use of one account per Member.

4.4 It is your responsibility to let us know if the personal information which we hold about you needs to be corrected or updated.

5. Control of your password

5.1 You are responsible for all actions taken with your user name and password, including fees. Therefore we recommend that you do not disclose your Builderscrack user name or password to any third parties. If you choose to share your user name and password or your information with third parties, you are responsible for all actions taken with this information.

6. Credit card security

6.1 We work hard to protect the security of your personal information, including credit/debit card information. We use Windcave for all credit card transactions.

6.2 The Builderscrack Website never requests your credit card details, instead you are redirected to Windcave where your credit card information can be securely accepted, processed and stored. Builderscrack never has access to your credit card information, however we do have the ability to re-bill your credit card details using Token billing. For more information about Windcave’s security policies and Token billing - please refer to their privacy policy.

6.3 When you pay by credit card, we give you the option to save your credit card details to enable future invoices to be automatically direct debited. This will occur automatically if you sign up for a plan. In both these situations your credit card details are encrypted and securely stored by Windcave.

6.4 It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting the Builderscrack Website, especially if you access the Builderscrack Website from a shared computer.

7. Cookies

7.1 A cookie is a piece of data tied to information about the user and stored on the user's computer. This is widely used among major websites. A cookie provides details of your IP address, the computer platform that you use (e.g. Mac or Windows), the browser that you use and what domain you are accessing our sites from.

7.2 By accepting the cookie, this helps us reduce the number of times you need to log in, thereby saving time while on our Website. We can also use cookies to help show you the most relevant content and allow us to track traffic patterns to Builderscrack.

7.3 If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. The drawback to this is that your experience and/or access may be limited in some areas of our Website.

8. Other information we collect

8.1 We use additional information to do internal research on our Members' demographics, interests, and behaviour to better understand and serve you. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address (your current IP address is 3.145.91.152).

8.2 Members who login have their IP addresses recorded. This information is stored securely and will not be provided to other Members or non-authorised parties. This information will only be provided to legal authorities in cases of suspected fraud or for law enforcement purposes.

8.3 If you choose to leave feedback for other Members, we will collect that information you provide to us.

8.4 If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

9. Using information shared with you

9.1 A Tradesperson is only allowed to use the personal information communicated to that Tradesperson exclusively for the purpose of carrying out the relevant job.

10. Membership removal

10.1 We will disable your account upon request. To disable your account, you may send us an email requesting this or request via the support form.

10.2 We will delete your email and name upon request. To remove this personal information, please follow this process:

Submit the support form, stating that you wish your data to be deleted, ensuring that you provide your email associated with the account.
We will then send you an email to confirm account deletion. Reply to this email so we can confirm ownership of the email address provided.
Our support team will delete your data within 7 working days and will confirm via email once actioned.

11. Advertising and third party links

11.1 Some Builderscrack advertisers may request information directly from Members, or link to sites that do so. Builderscrack has no control over its advertisers' privacy policies, and encourages Members to review such policies prior to submitting any personal information to them.

11.2 Builderscrack contains non-advertising links to a variety of third party sites to enhance the Member experience. Builderscrack has no control of either the content or privacy policies of such sites, nor should such links be considered an endorsement of these sites except where otherwise noted.

12. Updates to our information practices

12.1 From time to time, we make changes to our information practices or alter the functionality of our Website. We always update this privacy policy accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Builderscrack .

12.2 Your continued use of our Website constitutes your acceptance of the changed policy and any personal information collected or held by us will be subject to the changed policy.

If you have any questions about our privacy policies or any other matter, please contact us.