Tim James

3 weeks ago

Jared did a great job Reply: Hi Tim, thanks so much for the review! We’re glad to hear Jared did a great job. We really appreciate you taking the time to share your feedback. If you ever need anything in the future, feel free to get in touch.

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Maarten Durent

1 month ago

Nice people to deal with, good and timely service and high quality installation work, they communicate really well and kept me informed of their progress. Reply: Thanks so much for the review, Maarten — really appreciate the kind words! 😊 Glad you were happy with the service.

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Jon Wardrop

1 month ago

Jaco and his team did a great job, over and above expectations. I highly recommend them. Reply: Thank you so much for the 5-star review Jon! We really appreciate your kind words :-)

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Helen Cassels

2 months ago

I'm not usually someone to post negative feedback. But if it improves the company's service I will give some feedback. On the 13th of November I phoned with a problem with my alarm. The guy I was talking to was helpful. I then received and email saying a job had be created and I would be contacted. I didn't know the time-line. Xmas came and went and on new years eve the problems kicked off again. I rang again on the 12th of January. This time the technician said he would be around after lunch. His communication was great. He texted before he arrived, and the problem was fixed. The invoice arrived a couple of days later. It was clear and I liked that it had an option to pay now with credit card. I chose the credit card option and paid the day it arrived. Today I received an email to say my account was overdue. Overall the service was good. But maybe some work should be done on the clerical side of things. Reply: Hi Helen, Thank you for taking the time to share your feedback. We’re pleased to hear the issue was resolved promptly and that you found the service and payment process straightforward. Our apologies for the overdue notice you received after making payment. Credit card payments can take several days to clear, which can occasionally trigger an automated reminder. We understand the frustration this causes and are reviewing our processes to prevent this in future. Thanks again for your constructive feedback.

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Steve Mackey

2 months ago

The alarm technician identified the fault and returned with a replacement hardware item and installed it. Excellent service Reply: Hi Steve, Thanks so much for the 5-Star review! We’re glad the issue was identified and resolved quickly. Really appreciate the feedback 😊

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Ani Ani

2 months ago

Reply: Thank you for the 5-Star Review :-)

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