PERL Electrical Napier
About
Here at PERL Electrical Napier, we have more than 10 years of experience in the industry providing high-quality installations and servicing throughout the Hawkes Bay Region.
We are very professional and work hard to meet all project deadlines.
Workmanship reviews
|
BC Rating
5.0
|
Workmanship |
5.0
|
Quality of workmanship provided |
| Cost |
4.5
|
Final cost kept to the quoted cost | |
| Schedule |
5.0
|
Job kept to schedule | |
| Communications |
5.0
|
Professional and responsive |
Google reviews
Rating for PERL Electrical Napier
Guy Barton
On time, good advice. My new sparky Reply: Thanks so much for the great feedback! We're stoked to hear you had a positive experience. Being on time and offering solid advice is exactly what we aim for. Welcome aboard – we're proud to be your new sparky! — The Team at PERL Electrical Napier ⚡
Andrew
I phoned @ 4.35 pm & then again to cancel @ 4.50 pm as I had found the problem, the technician was on his way, so good prompt service. I was then invoiced the full After Hours fee of $205 Gst incl which had been correctly disclosed at the time ....no problem. In saying that sometimes a little goodwill can go a long way, of course the fee must be charged but maybe consider a small discount dependent on the situation. In this case the A/H fee covers the 1st hour, the technician only drove 10 mins, and another 10 mins after turning around & would have been back in office by 5 pm (not A/Hrs?). Reply: Hi Andrew, Thank you for your feedback — we’re glad to hear you found our response time prompt, as that’s something we work hard to maintain. To clarify, the $205 incl. GST charged was our standard service fee, not an additional After Hours fee. This covers the first hour of labour, including travel within the Napier/Hastings area, and was clearly disclosed at the time of booking. When you called to cancel, our technician had already been dispatched. As explained, once a job is mobilised, the fee remains applicable. When we send out a technician, we are allocating a skilled resource away from other chargeable work — this time can’t be recovered and unfortunately can’t be provided free of charge. Our pricing structure allows us to deliver reliable, high-quality service, while also ensuring we can pay our team fairly for the great work they do. Without this, we simply wouldn’t be able to maintain the standard of service our clients rely on. We do appreciate your comments around goodwill — and your feedback helps us continue improving how we operate. Cheers, Marcus PERL Electrical Napier
Daniel Lentz
Highly recommend reaching out to Marcus and the team at Perl Electrical Napier if you’re after reliable, professional service backed by strong values. Marcus stands out for his clear communication, strong leadership, and genuine commitment to excellence. It’s clear he leads his team with integrity and sets a high standard for the business. If his approach to electrical services is anything like the way he runs his company, clients are in exceptionally good hands. Although I haven’t yet used Marcus and the team at Perl Electrical Napier for electrical work personally, I’ve had the pleasure of working closely with Marcus in a professional capacity through financial services, and I’ve been incredibly impressed. Reply: Thank you so much for the incredibly kind words and thoughtful recommendation. It means a lot to hear that our values and leadership stand out, even beyond the tools and wiring. At PERL Electrical Napier, we pride ourselves on bringing that same integrity, communication, and professionalism into every job we take on. We truly appreciate your support and look forward to the opportunity to work together in the future. — Marcus & the Team at PERL Electrical Napier ⚡
Kelly He
"I am very happy with the downlight installation. The work was done efficiently and professionally." "The installer was very knowledgeable and answered all my questions thoroughly." "The job was completed to a high standard, and I'm very happy with the results." "The installer was very tidy and cleaned up after themselves." "I would highly recommend this installer to anyone looking for downlight installation services." "The installer was punctual and kept me informed throughout the process." Thank you George and Jordan Reply: Thank you for your kind words! We're thrilled to hear that you found our service both quick and professional. Your satisfaction is our top priority, and we're glad to have met your expectations. Looking forward to serving you again!
kevin He
"The technicians were incredibly professional, knowledgeable, and arrived on time. They explained everything clearly and ensured the installation was done correctly and efficiently." "From start to finish, the process was smooth and hassle-free. The team was friendly, courteous, and left the work area spotless." "I highly recommend this company. The technicians were punctual, professional, and did an excellent job installing my new air conditioner. They also took the time to explain how it works and answered all my questions. Big thank you to Marcus and Jordan. Reply: Thankyou for your generous feedback. We're thrilled that we could get you sorted. Thank you for choosing PERL Electrical.
Gregory “Greg” Jackson
Great help for us, and great professional place to deal with. Marcus was extremely helpful and professional. Reply: Thank you for your kind words! We're thrilled to hear that you found our service both quick and professional. Your satisfaction is our top priority, and we're glad to have met your expectations. Looking forward to serving you again!
