Carpet Repairs Limited
About
Maintaining a property can be a relentless job, at Carpet Repairs our goal is to provide a complete carpet service for busy home owners.
Whether you want us to sort out rips, bubbles, burns, rotten areas, stains or de-lamination we offer a full range of solutions to meet your needs and if the damage is too extensive or the carpet has reached the end of its life, our assessor can provide a no-obligation quote to find an affordable replacement solution. Check out our website to find out more.
We're specialists in:
• Patching
• Stain Removal
• Carpet Laying
• Re-stretching & Alterations
• Carpet & Upholstery Cleaning
Luke Heyhoe
Level 1/139 Station RoadPenrose
Auckland 1061
Credentials
Site Safe
SiteWise NZ
Workmanship reviews
|
BC Rating
5.0
|
Workmanship |
5.0
|
The quality of workmanship provided |
| Cost |
4.7
|
How well they kept to the quoted cost | |
| Schedule |
5.0
|
How well they kept to schedule | |
| Communications |
5.0
|
Their professionalism and responsiveness |
Google reviews
Rating for Carpet Repairs Limited
John Williams
I needed to have carpet reinstalled over some internal stairs. They were fantastic to deal with from beginning to end. Arrived promptly and the technician Andrew was really knowledgeable and did a professional job. The job was really well done and would definitely use again. Highly recommended! Reply: Thank you very much for such a great review John, we appreciate your comments. Andrew L will be happy to see this review.
Sandy
Great service! Andrew was friendly, efficient and did a great job. I highly recommend Carpet Repairs & would absolutely use their services again. Reply: Thanks Sandy for your great review. We appreciate your comments and please let us know if we can help in the future.
phil scott
Simply excellent! Top notch communication, and gps tracking of the repairers van is a real bonus for an apartment dweller. Repairer Kerrin was polite, friendly and completed the wax stained repair in a flash. Very happy and well worth 5 stars. Phil Reply: Thanks Phil for such a great review. We work really hard to offer the best service with the best communication. We will pass your comments onto Kieran.
Louise Gordon
I recently used Carpet Repairs to do a patch repair of a stretched carpet seam and a spot clean for a raspberry cordial spill on a beige carpet. On both occasions the service was fantastic, and there is no longer any evidence of the cordial, or the hideous brown circle that developed after we tried to clean the wool carpet ourselves. These people really do go the extra mile and know what they're doing, fabulous service. Reply: Thanks for the awesome review Louise. We thank you for sharing your positive experience.
Trevor McKeown
Many thanks to Andrew & the company as a whole - a job well done from start to finish. It's gratifying to know that there are still some around who demonstrate good old fashioned pride in their work. Reply: Thanks so much for your review Trevor. We work hard to meet expectations like yours, and we're glad you are happy with the job.
Bob Bob
We were completely satisfied with the job initially, until my mother got sliced by a piece of sharp metal sticking out of the carpet. This is a safety hazard and unfortunately, it was not spotted by the technician upon completion of the job. The response was quick and the technician came back and fixed it the next morning. If not because of this incident, I would certainly rate the job a 5 star. Reply: Hey Bob & Mia, Thank you for bringing this to our attention. We are truly sorry to hear about the incident involving your mother and the oversight during our carpet installation. It turns out the metal was staple leftover from the previous installation, which definitely should have been removed. This is not reflective of the high standards we set for ourselves, and we deeply regret the inconvenience and harm caused. We take full responsibility and are actively reviewing our processes to ensure this does not happen again. Your feedback is incredibly important, and we are using it as an opportunity to improve. We have also reached out to you directly to address your concerns and discuss how we can make this right. Please do not hesitate to contact us if there is anything further we can do to assist.
