Bob Bob

1 year ago

We were completely satisfied with the job initially, until my mother got sliced by a piece of sharp metal sticking out of the carpet. This is a safety hazard and unfortunately, it was not spotted by the technician upon completion of the job. The response was quick and the technician came back and fixed it the next morning. If not because of this incident, I would certainly rate the job a 5 star. Reply: Hey Bob & Mia, Thank you for bringing this to our attention. We are truly sorry to hear about the incident involving your mother and the oversight during our carpet installation. It turns out the metal was staple leftover from the previous installation, which definitely should have been removed. This is not reflective of the high standards we set for ourselves, and we deeply regret the inconvenience and harm caused. We take full responsibility and are actively reviewing our processes to ensure this does not happen again. Your feedback is incredibly important, and we are using it as an opportunity to improve. We have also reached out to you directly to address your concerns and discuss how we can make this right. Please do not hesitate to contact us if there is anything further we can do to assist.

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debbie tottle

1 year ago

I had booked a carpet clean and when Andrew came talked me into a carpet stretch first as: A it cleans better and B helps the carpet to last longer because eventually cracks appear and it is too late . He worked efficiently and already the carpet looks better. Still needs a clean but I appreciated his advice and would certainly recommend Carpet Repairs. He could have just cleaned it and then we would have had future problems. He knows his stuff! Update...... Today we our carpet cleaned and it looks amazing. It was badly marked and now I fail to see any spots not clean. Thank you again Andrew. Pity help anyone who drops anything on my nice clean carpet!!! Would thoroughly recommend and have done so already. Reply: Thank you Debbie, for sharing your experience. We’ll make sure Andrew receives your feedback. It’s always great to know we’ve helped our customers enjoy their carpets for longer!

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Jeremy Spruyt

1 year ago

Very happy with the communication, worksmanship and price. Thank you! Reply: Thanks for taking the time to let us know how we've done Jeremy. We appreciate your comments.

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DJLenny

1 year ago

The service from start to finish was outstanding. From my first enquiry to completion of the job was quick, efficient and timely. I thought my carpet may have been beyond repairing but Lee did a fantastic job. He seems very experienced with many years of industry knowledge. No more frayed edges beside my tiled kitchen floor and no more or nails sticking up from the carpet and Lee used his own vacuum to clean up afterwards. I was particularly grateful for the advice that Lee gave about the life expectancy of my carpet and what to look out for when the carpet is ready for replacement. Great job and well deserving of 5 stars. Reply: Thanks for the awesome review Tania. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. I will pass on your comments to Lee. Thanks for sharing your experience.

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Elaine Culley

1 year ago

I can highly recommend this company for Commercial carpet cleaning. Their communication was excellent and they did such a great job in cleaning our extremely dirty carpets! Best job we have had done! Reply: Thanks so much Elaine, for your kind words. We are pleased you are happy with the job.

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David Bacon

1 year ago

Great service, great repair and great company to deal with. Realisticaly priced and did what they said they would do. Highly recommended. Reply: Thanks David for taking the time to let us know how we've done. We appreciate your comments.

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