Review

Review

Poor comms from Mark. First, had to remind Mark to contact tenant. When job was done, no comms/update. 5 days after job completed, I had to contact tradie for update. When invoive arrived, I noticed a charge for Admin & also for Electrical Safety Cert (ESC). Queried unusual charge for Admin & also ESC when no ESC was received. I certainly won't be paying for the ESC when I did not receive it. However, the ESC did arrive late.

Work carried out by the owner/operator
Reviewed on 7 August 2024

Tradesperson reply
"Dear Eric, Thank you for taking the time to do a review. We are sorry to hear that after we explained the charges and that we legally have 30 days to send the certificate, you are still unhappy. We always aim to deliver a great experience, and we are disappointed when we don’t meet expectations. We will use the feedback to make us better and to ensure this doesn’t happen again. Feel free to contact me if you have any further concerns, comments or suggestions you wish to share."

Job completed by

Wattex Electrical Limited

Electrical

Hutt Valley

4.7

I am a professional registered electrician. I pride myself on good service and a job well done. I also install and service heat pumps.