Sb appliance servicing
About
With over 8 years of experience in the appliance servicing industry, we established SB Appliance Servicing Ltd in 2020, bringing a wealth of expertise and professionalism to the field. As fully registered appliance technicians in New Zealand, we specialize in the repair and maintenance of a wide range of whiteware appliances, including washing machines, dryers, fridges, ovens, cooktops, waste masters, dish drawers, and rangehoods.
Our commitment to quality service is reflected in our reasonable pricing structure. We offer a $110 to $150 Call-Out fee depending on where you are located in Auckland, which includes the first 10 minutes of labour & a diagnoses. We prioritize professionalism in every job and ensure that all work adheres to the highest standards, maintaining compliance with AS/NZS 3000 regulations.
To guarantee the longevity and reliability of your appliances, we use only genuine parts sourced from trusted, reputable electrical suppliers. Furthermore, we carry full liability insurance to provide peace of mind for our clients, protecting against any potential damage.
At SB Appliance Servicing Ltd, we are dedicated to delivering reliable, efficient, and top-quality service for all your appliance repair needs.
Office
8/18 Harrison RoadMount Wellington
Auckland 1060
Credentials
Workmanship reviews
|
BC Rating
4.7
|
Workmanship |
4.7
|
The quality of workmanship provided |
| Cost |
4.8
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How well they kept to the quoted cost | |
| Schedule |
4.7
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How well they kept to schedule | |
| Communications |
4.7
|
Their professionalism and responsiveness |
Google reviews
Rating for Sb appliance servicing
Rachelle Anderson
These guys are fantastic, I'd highly recommend them, great punctual service, really good prices and lovely people.. fixed my stove quickly,showed me the problem and were very well priced. Reply: Thank you so much for your wonderful review! We're delighted to hear you had a positive experience with our team. Punctuality, fair pricing, and clear communication are key priorities for us, so we're glad we could meet your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future. Thanks again for choosing us!
James
Going by all the other positive reviews I must be the exception, but being quoted half the price of a new washing machine to fix a door that is not closing is just ridiculous. They told me that our Panasonic door latch not closing properly was something they could deal with, and advised their charge rates and that they carry many parts on board for typical fixes. It turned out that that issue was not the metal lock, but a broken piece of plastic in the door itself and that we needed a whole new door …. but they couldn’t get the actual part because the machine was obsolete (9 years old), so had to use another door that would work. This is apparently a common issue with Panasonic doors and something SB Appliances should have known and at least advised us could have been a non cost effective fix before they took the business. What that means is that they are either just generally skilled in washing machine repairs but you have to pay the call out fee to find out what it’s going to cost to fix, and/or they prefer to keep quiet to ensure they get some business from you. If I wanted someone who hasn’t got a clue what the problem might be until they take it all apart, and doesn’t carry the parts required for typical problems, I would have done it myself. Reply: Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to address your concerns. Our call-out charges cover the cost of diagnosing the issue, providing a detailed report, and offering a potential quote for the repair & of course our fuel costs/ Time. As we discovered, the issue with your washing machine was different from what was initially expected, which required a more thorough diagnosis to ensure the right solution was provided. While the issue you experienced with your Panasonic washing machine may be common, a proper diagnosis is necessary to ensure we provide the correct parts and services, regardless of whether it’s a widely known problem or not. Additionally, we service a wide range of brands, not just Panasonic, and unfortunately, we can’t stock every part for every appliance. It’s also worth noting that it's quite rare for us to encounter an exact match of appliance, model, and serial number, so we do our best to find suitable alternatives when necessary. We value your feedback and take it seriously as we continue to improve our services. Thank you for your understanding, and we hope to have the opportunity to assist you again in the future.
Jonny Hornby
Excellent service. Polite and professional. Reply: Thank you, Jonny! 😊 We truly appreciate your kind words. It’s great to hear that you experienced excellent service, and we’re glad we could be polite and professional throughout. 🌟 If you ever need us again, we’re here to help! 🛠️
Laura Woods
Had Amar come out and look at my fridge that was not functioning as it should. Super professional and knowledgeable. Was able to assess the problem and easily explain the cause. When he returned to fit a new part was super quick, everything was clean and tidy while working. Would highly recommend Reply: Thank you for your great review! We're pleased to hear that Amar was able to quickly diagnose and resolve the issue with your fridge. Professionalism and efficiency are our priorities, and we’re glad you experienced both. We truly appreciate your recommendation and look forward to serving you again in the future!
Charlotte Reid
Great prompt service and easy. And the price was acceptable as well. I would highly recommend ! Reply: Thank you, Charlotte! 😊 We’re so glad to hear that you had a great experience with our prompt and easy service. ⚡ It’s wonderful to know that our pricing met your expectations as well! Your recommendation means a lot to us. 🙌 If you ever need us again, we’re just a call away! 🛠️
Geurt Renzenbrink
Booked a time but was asked to change. I was free so didn't mind. Quick, efficient, tidy service. Problem was explained and how to minimize reoccurrence. Reasonable charge. Would use again. Reply: Thank you for your feedback! We’re glad to hear that you were satisfied with the quick, efficient, and tidy service. We always aim to keep our customers informed and ensure that any issues are explained clearly. We appreciate your understanding regarding the schedule change and are happy you found our charges reasonable. We look forward to assisting you again in the future!
