Review
New handrail
Job description
I need a handrail to be fixed on the staircase going down to my basement. It would have to be wooden to match the rest of the house.
Review
| Workmanship |
4.0
|
| Cost |
5.0
|
| Schedule |
5.0
|
| Communications |
3.0
|
The work was good, but the result not quite what I wanted. There was a misunderstanding concerning the colour of the handrail. I wanted it to look as similar to the balustrade of the staircase as possible. In fact it wasn't. I didn't realize that the choice of pine instead of rimu meant that it would look quite different. I will have to finish it off with polyurethane to try and make it darker and shiny. It would have been nice to have a sample of the end result before making choices.
Work carried out by the owner/operator
Reviewed on 10-03-2017
Tradesperson reply
"An unfortunate mis-communication around the choice of timbers has meant the client is not 100% happy with the end result.
I provided 2 quotes - 1 using Pine and 1 using Rimu (Rimu being the existing handrail). The client chose the Pine timber and as a result is unhappy with the finish in terms of the way it matches the existing handrail. I have offered to return free of charge to apply a third Rimu stain to try to darken the handrail.
"
