Review

Kit Set Pergola

Job image
Job image

Job description

Louvres & Shutters
Narrow Neck, North Shore

Published: 10 October 2024

We are getting a custom kitset pergola. Would rather someone who's done it before to install! Drawings attached


Review

Workmanship
5.0
Cost
1.0
Schedule
5.0
Communications
3.0

Everything was great apart from price, Peter and his team were very friendly and were able to make small modifications on the fly and communicated everything when they were installing. Pricing issue I dont believe was the workers fault. Mainly the office not being clear with the actual cost. "Hey just to let you know the cost is going be way more than we quoted" Would have been good to mention! End result was 300% more than quote...

Reviewed on 17-01-2025

Tradesperson reply
"Thanks for your feedback. Regarding the cost, as outlined in the estimate, the pricing was based on a review of the provided pictures. The project proved to be more complex than anticipated due to the inadequate and unclear assembly instructions. Additionally, the inclusion of the louver wall as a variation required custom louvers to fit properly, which contributed to the additional cost. We truly appreciate your business and are always here to assist you."

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