Review

Review

Communication was the number one issue with this company. We have told to start the job after our holiday but they started anyway and demanded a payment. Replacing the rotted window frames was the main reason we looked for tradesmen on this website. They did not complete this task. They only did patchwork and painted on top. It is not a great work. Wanted to be replaced, not repatched. The quote they gave us said "replace". From the outside, we thought they did a great job. However after talking to tenants, we discovered things are not that great. Left the job without completing and broke window. They left so much mess and tenants had to ask them to clean up. They did not turn up when they said they did and came to do the job whenever suited them. Not a great communication. We have sent so many e-mails to get the mess sorted and complete the job they said they would do. I just gave up on them now. Overall, the company did not complete the job we agreed on. We relied on the reviews on this site and picked Up'n'up roofing to do our job, but we made a big mistake. This company should have stick to painting job - which they did a good job. It's a shame Scott was nice when we met and talked, but whoever was doing the work (maybe subs?) disappointed us. I hope people read this review and think twice before choosing their tradesman.

Work carried out by the owner & subcontractors
Reviewed on 31-10-2011

Tradesperson reply
"I'm really disappointed in the way this job turned out. I find emails difficult during a busy work day and as your wife stated that you did not wish to be contacted by phone this accounted for the lack of communication. We were given a verbal go-ahead on site to start "when we were free" and so we did. Our quotes and invoices all state that payment is to be made upon completion unless there is an agreed upon progress payment scheme (which we had.) and we are strict about this as many people have let me down in the past by not paying for work. We did quote repairing the window instead of replacing to save you some money and this should have been a great solution. Unfortunately as you say we had a sub contractor do the work and it was obviously not up to standard but I hope that you feel the remedies I made personally are. Sorry you feel this way, I enjoyed working with you and hope you feel now that the job has been completed. Scott Lawry Director Up n Up Roofing."