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Sooty galore

Total clean, flue may be blocked by all the soot that's oozing out. The last chimney duo didn't even jump on the roof and get gunk out, also he's canceled 3 times, today as well for tommorow and I have a dental appointment tomorrow at 9 :30.just fed up, all. he's worried about is making sure that his hundred dollars is here.. Well it's been sitting on the table for the last week.!can you guys help me out with a chimney sweeper please?