Review
Laying small strip of carpet and some repairs.
Job description
To lay a small strip of carpet where a wall has been changed and to finish some rough edges of carpet where wall site has been changed.
Review
| Workmanship |
2.0
|
| Cost |
2.0
|
| Schedule |
1.0
|
| Communications |
3.0
|
The initial tradesperson who also submitted the quote did not finish the work quoted for and left before the job was finished. I was invoiced for the complete job. However, on pointing this out another tradesman was sent to us and completed the work really well.
Work carried out by an employee of the company
Reviewed on 30-04-2020
Tradesperson reply
"Hello Julie, We pride ourselves on our service so we are sorry to see that we didn't manage to deliver on this for you this time. I understand that we provided multiple quote variations to fit in with your budget, and this caused some confusion around the final scope of work, but we did send a technician to complete the additional areas of work, on the same day that you expressed concern, at no extra charge. We warmly welcome your feedback on how we could have better resolved this for you."
