FAQ » Homeowner

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What trades are on Builderscrack?

Builderscrack has all building and construction trades throughout New Zealand, including services like gardening and cleaning. See our job post page to search all available services.

Which locations do Builderscrack cover?

Builderscrack has tradesmen all over New Zealand, from Kaitaia to Bluff. We have a large network of tradespeople in the main centres (Auckland, Hamilton, Tauranga, Wellington, Christchurch, Dunedin) and active smaller groups of tradies in regional centres such as Whangarei, Rotorua, Taupo, Napier, Hastings, Palmerston North, Wanganui, New Plymouth, Kapiti Coast, Nelson, Marlborough, Timaru, Queenstown and Invercargill.

Our network of quality tradesmen is growing daily, so post your job wherever you are in New Zealand, and we will do our best to find you good tradesmen. It may take a little longer to get quotes in smaller towns, but we will do our very best to get you a rapid response.

Choosing a Tradesperson

As your parents will probably tell you, a personal recommendation is important, so when you’re choosing and using a tradesman, shop around to get the best deal. The internet allows you to do both these things quickly and easily. If you post your job on Builderscrack, you can get multiple quotes from different tradesmen quickly and easily, and you can see whether the tradesmen have been recommended by those who have used them previously.

You get instant access to a huge local network of rated tradesmen and you can be confident that the tradesman that does your work will take extra care to do the job well, because every positive rating helps them to grow their business.

Here are some tips on selecting the best tradesperson for your job.

Get to know the tradesmen you are dealing with

When dealing with various tradesmen, take a little time to get to know more about them and the services they offer:

  • how long have you been in business?
  • do you have insurance which covers damage to property?
  • is your work guaranteed?

Make sure you write up and sign an agreement with your tradesman regarding what they will do for you, what they won’t do, how long they will take, when they will start, and the agreed price. Be wary of adverts that come through your door or directory listings that only have a telephone number. Ensure you have the tradespersons full contact details including their name, company name, physical address, mobile and landlines, e-mail address and any other details you may need to track them down in the unlikely event of a dispute or guarantee claim. At all costs avoid the fast-talking tradesman who approaches you and ‘just happens to be in your area’. Don’t be pressured into letting them do work for you.

Choosing the right tradie

As with all things in this world, the best price is not always the best value. Be sure to weigh up the benefits of working with one tradesman over another. How much experience does the tradie have? How can they guarantee the quality of workmanship that you require? A good way to start is by getting multiple quotations. Builderscrack makes it easy to get multiple quotes.

Take care to include enough detail in your written job requirement so that each tradesman starts with a good first understanding of your needs, or else their quotations may not be comparable. Including photos will make it even easier for them, but isn’t required. Once a tradesman has agreed to quote make sure they have all the information they need and always ask for a firm price. Make sure that you understand what is included and whether or not the price includes GST.

Choose the quote that offers you the best value for money, but take into account any previous ratings that have been posted by other clients in respect to their quality, value and reliability.

Don’t work on ‘gut feel’ – feel free to ask the tradesman for details of other clients they’ve done work for and follow up those references to ensure that you are happy you’ve chosen the right people to work with.

When to pay for the job

Follow a few simple rules and you should avoid the common pitfalls when it comes to payments.

  • Never pay the whole amount in advance and avoid paying large deposits up front.
  • On longer jobs, agree a schedule of payments and make sure that your payment at each stage reflects the progress made.
  • Always retain a proportion of the total payment until the job is fully completed. However, be fair on completion and pay promptly when the work is finished to your satisfaction.
  • For a range of reasons your agreement may need to be revised – your tradesman may uncover unexpected problems or you may decide to alter your requirements.
  • Ask for a signed invoice for every payment you make. Keep all invoices and receipts. Do not pay the individual builder, always the company.

If you have any further suggestions for how best to engage a tradesman, please let us know.

What next?

Read articles about choosing and using specific trades and services.
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Just looking for a rough price estimate at this stage? Try our trade job cost estimator.

About Tradesman Ratings

How do I know that Builderscrack ratings are genuine?

We only invite people who have found a tradesman through Builderscrack to write a review of that tradesman. Thus, unlike other sites that allow customer ratings, you know that the ratings are genuine and not posted by friends or competitors of the tradesmen.

I’ve found a tradesman through Builderscrack and I want to leave feedback. How do I do this?

Great! Leaving feedback is an important part of our process. All you need to do is log in to your account, go to the job you wish to leave feedback about, and click review for the tradesman you wish to leave feedback for. Just answer the questions and place your review – It’s as simple as that!

How do I rate a tradesman on Builderscrack?

When you have completed a job through Builderscrack, we will send you an e-mail with a link, inviting you to rate the tradesperson.

Work has not been carried out. Can I still leave feedback?

Yes, you can rate all tradesmen that you communicated with based on their professionalism during the quoting process. However, to rate tradesmen on workmanship the job must have been completed via Builderscrack. This is to ensure that any feedback left through the website is genuine. You can leave feedback about tradesmen failing to quote.

I used Builderscrack to find a tradesman but have been let down – what can I do?

Rate their work! Of course our goal is to help people find great tradesmen, but home renovations and repair projects can be complex and sometimes lead to disappointment.  However, we encourage you to rate the tradesman and leave comments, thereby achieving a level of accountability that doesn’t exist through more traditional routes or finding a tradesperson.

How long will it take for tradesmen to respond to my job?

In Auckland, Wellington and Christchurch, most jobs receive responses within a few hours. In smaller towns it may take a little longer to get responses, but in most cases responses will be received within hours.

Posting & closing jobs

Should I post my job if I only want a quote at this stage and am not sure I want the work done?

Yes – you are welcome to post a job if you are only looking for a quote. Please select the ‘just a quote at this stage’ option when posting, and state this in your job post so the tradesmen know you may take longer to decide. You can also use the cost estimator to get a good idea of how much your job may cost.  Many factors including your city, material price fluctuations and market supply and demand at a given time determine what a job will cost, so these costs should only be used to help set a high level budget.

Does it cost me to post a job?

No, it’s completely free to use Builderscrack. We charge a small fee to tradesmen, but this isn’t passed on to you.

Your service is free, but if you charge the tradesmen don’t I end up paying?

No. Builderscrack quotes are usually much more competitive than tradesmen found through other sources. There are a few reasons for this, but the big one is that the tradesmen compete on the website to win the work. This encourages competitive quoting. In the vast majority of cases they also do high quality work because they know you will rate them later!

Another important point to keep in mind is that for tradesmen, using Builderscrack is much cheaper than the traditional ways in which they advertise, and they get a guaranteed return on investment (they only pay Builderscrack when they win work). This means they are happy to pay the modest fees that Builderscrack charges.

What are listings?

Businesses can post recruitment listings seeking sub-contractors and employees. If the position isn't ongoing, please post a job instead. The business can choose how many applicants they'd like to view. Applicant profiles and contact details are disclosed to the business once payment is received.

As a tradesperson, you won't receive emails for every listing you are eligible for but they will appear on your available listings page when posted. There is no cost to you for work sourced through listings, and they won't impact your chase list limit.

Businesses decide how many applicants they'd like to pay for. We do not inform tradespeople if they are selected. It is up to the business to contact you at their discretion.

Your Privacy

Builderscrack takes your privacy very seriously. All your personal information is kept completely safe. All communication takes place securely through the website where you are in control of choosing who you respond to, and who you want to work with. We do not sell your personal information to third parties.

Your email address is safe with us.  We will not give or sell your email address to anyone else. Ever. We use to it contact you about any jobs you may post, and to send you our quarterly newsletter which we hope you will find informative. You can read our Privacy policy here.

We also provide secure HTTP (https://) across the entire site. This means no one can intercept your passwords or any other information transmitted over the Internet.

Disputes process

The vast majority of customers that use Builderscrack to source tradesmen are happy with the tradesmen that they find. Tradesmen know they will be rated on the website, and so generally perform well accordingly. Customers also have the benefit of being able to read profiles and previous customer ratings before selecting tradesmen that they want to quote.

However, from time to time disputes do occur. Our policy on dealing with disputes is outlined below.

In the first instance we highly recommend that the customer and the tradesman attempt to resolve the process together. This is generally the least complicated and most expedient route. Builderscrack provides a record of all communications that have been made online during the quoting process. This information is visible and available to both parties.

Both parties should make sure they have a clear understanding of consumer rights. In particular, review what is required in terms of service quality under the Consumer Guarantees Act. Useful sources of information can be accessed here and here.

In the event that the dispute cannot be resolved, we recommend the use of an independent arbitrator or mediator. We recommend that you use AMINZ and search the professional directory on that site to find a professional that can help you to work through the issue.

Ultimately disputes (less than $15,000) can be resolved at the Disputes Tribunal.

Question not covered in the FAQ?

If you have a question, or need help, then please feel free to Contact us and one of our friendly support team will be in touch promptly.