COVID-19: Resources for Homeowners and Tradespeople here. Tradespeople can work in Level 2 and 3.

COVID-19 Resources for Tradespeople and Homeowners

Find the information you need for carrying out jobs at different alert levels, and learn how you can keep yourself and everyone around you safe.

The following information is current as of 31 August 2021.

Please note that while we will regularly update the information on this page, the evolving nature of our nation’s response to COVID-19 means you will always find the most up to date information regarding all matters on the Unite Against COVID-19 website.

What Can Tradespeople and Homeowners Do At Alert Levels 1, 2, 3 And 4?

Below, you'll find a general overview of the allowances and conditions of all Alert Levels.

Level 1, 2 and 3 Level 4
Summary All types of jobs Essential jobs only (what is Essential?)
Description Tradespeople can provide any repair, maintenance or construction service if the appropriate health, safety and physical distancing measures are met by both tradespeople and homeowners. Tradespeople can provide an essential service, required to address immediate health or life safety risks, or to prevent serious environmental harm at home or work. Appropriate health, safety and physical distancing measures must be adhered to by both tradespeople and homeowners.
Job stages
Job stages All stages of a job can be undertaken and completed. All stages of an essential job can be undertaken and completed.

Some stages of a non-essential job can be undertaken, but not all stages can be completed. For example:

  • Homeowners can post a job
  • Tradespeople can chase a job
  • Homeowners and tradespeople can discuss job details remotely and plan for when the restrictions are lifted, however
  • Works on site can not be undertaken or completed for a non-essential job.
Examples of jobs
Examples of jobs The following situations apply for any repair, maintenance or construction service required or desired. For example:

  • Landscaper: If you need tree’s pruned or lawn mowed
  • Builder: If you’d like a new deck to be built
  • Plasterer: If you’d like to convert your garage into a home office
  • Tiler: If you need your bathroom or kitchen tiled
  • Electrician: If you’d like new lighting installed
  • Painter: If you’d like the interior or exterior painted
  • Plumber: If you need tap washers replaced
  • Gasfitter: If you’d like to install a new heat pump
  • Multiple trades: If you’d like to renovate or extend your home.
The following situations only apply if they are required immediately to address health or life safety risks at home. For example:

  • Glazier: If your window is broken, and you are exposed to the elements
  • Electrician: If your household is without power, and you cannot cook or cool food
  • Plumber: If your water supply is broken, and you do not have access to sanitation
  • Roofer: If your roof has experienced storm damage, and you are at risk of injury
  • Gasfitter: If your gas, fire or hot water system is leaking or broken, and you are without heating
  • Drainlayer: If your drains are blocked, and your house is flooding
  • Locksmith: If you get locked out of your house, and cannot enter your own home.
Hardware suppliers
Hardware suppliers Level 1 and 2: Can open their premises to trade and public customers.

Level 3: Open to trade and public customers via remote ordering online or over the phone.

Bunnings, Placemakers, Mitre 10 and other retailers may deliver your supplies, or you may collect them (e.g. a drive-through system).
Open to trade customers who need supplies in order to provide an essential service. Not open to the public.

Bunnings, Placemakers, Mitre 10 and other retailers essential to the supply chain for building and construction are open to trade customers for essential purposes only.

What Advice Should I Follow?

There are multiple resources available to keep yourself, your employees and your household safe, while continuing to do business.

Health and safety advice
Business advice

All Alert Levels


All operating trade businesses need to have a COVID-19 control plan in place for working at the various Alert Levels:

  • The most recent required health and safety protocols can be found at CHASNZ.
  • You legally must display a QR code at any place where work is being carried out. For example, you can get a QR code for a work vehicle.

It's important for homeowners at all Alert Levels to:

  • Understand the requirements of operating businesses.
  • Practice good hygiene and maintain physical distancing.
  • Keep track of trades who have visited your home.

Level 1

At Alert Level 1, all businesses can operate if they can do so safely.

Level 2

At Alert Level 2, all businesses can operate if they can do so safely. Tradespeople and homeowners need to take precautions when carrying out work in the home. You must stay 1 metre apart from those outside your bubble.

Level 3

At Alert Level 3, businesses that do not require close physical contact can operate, if they can do so safely. There are restrictions in place to keep tradespeople and homeowners safe. Work that can be done remotely is encouraged, such as organisation or payment for work. When carrying out work, you must stay 2 metres apart from those outside your bubble.

Level 4

At Alert Level 4, only businesses that provide essential services can operate, if they can do so safely.

You will need to use your discretion on a case-by-case basis to decide whether a job is essential. Any person involved in organising or carrying out works on site will need to justify their reasoning.

If a business, or homeowner, chooses to ignore official advice and continues to operate as usual, there will be actions taken to stop this by the New Zealand Government, and enforcement measures may be used.

In which case, you might like to keep a paper trail of communication to demonstrate how your discretion was exercised, and your process for deeming the works were necessary immediately for the household health and safety.

Please remember, the purpose of Alert Level 4 is to stop the virus in its tracks and reduce contact between people. We need all businesses to strictly adhere to the Government’s advice.

Tell Us What We Can Do

Right now, we’re in unprecedented times, and we’re of the mentality that ‘we will get through this together’. Our team is working on ways to help our tradespeople get back on their feet when the time allows, and how we can best support our homeowners.

If you have any questions that have not been answered by the information and resources on this page, or have any concerns or suggestions, please get in contact with us.

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