\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\tUpdated:<\/p>
15.11.2023<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
Share on:<\/h4><\/i><\/a><\/span><\/i><\/a><\/span><\/div><\/div><\/div><\/div>R<\/span><\/strong><\/p>\neviews are a powerful tool to help build and maintain trust with your clients, and attract more clients down the line.<\/b><\/p>\n
Our review system offers a window into the experiences of previous clients, providing valuable insights that help establish confidence in your services.<\/p>\n
As a cornerstone of Builderscrack, reviews are visible to anyone who is looking to source a tradesperson for their job, so let\u2019s get into:<\/p>\n<\/div>
- <\/i><\/span>\n
How reviews work<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
How to make the most of reviews<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
What\u2019s in it for you<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
What\u2019s in it for the client<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
<\/div><\/div>How do reviews work?<\/strong><\/h3><\/div>A client can leave a review at two stages:<\/span><\/p>\n<\/div>1<\/h2><\/div><\/div>\nCommunications review: <\/b>after you’ve been granted contact <\/b><\/p>\n<\/div><\/div><\/div>2<\/h2><\/div><\/div>\nWorkmanship review: <\/b>after you’ve completed the work<\/p>\n<\/div><\/div><\/div><\/div><\/div>For example, if a client decides to put the job on hold, but you demonstrated a willingness to solve the client’s problem, the client can leave a communications review<\/b> sharing how impressed they were with you and your business.<\/p>\n
If you win a job and the work has been marked as complete, the client can leave a <\/span>workmanship review<\/b> based on a set criteria.<\/span><\/p>\n<\/div>How can you make the most of reviews?<\/strong><\/h3><\/div>We do most of the heavy lifting when it comes to requesting reviews from your clients once the job is completed by sending them email notifications.<\/p>\n
However, there\u2019s additional steps you can take to make the most of the review process.<\/p>\n<\/div>
- <\/i><\/span>\n
When you\u2019re finishing up the job, check in to see if they have any feedback. Address any issues, then politely ask the client to leave you a review on BC.<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Reviews go through a 7 day review process, so you have the opportunity to reach out to the client if you would like to discuss any of their feedback.<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
You will have the opportunity to leave a public response to the review. Being polite and professional will demonstrate care and appreciation to future clients.<\/p>\n<\/div><\/li><\/ul>
What\u2019s in it for you?<\/strong><\/h3><\/div>- <\/i><\/span>\n
Credibility:<\/b> When potential clients see that others have had positive experiences, they are more likely to trust your business.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Transparency: <\/b>Reviews showcase your business’s strengths and weaknesses. This transparency builds trust by demonstrating honesty and openness.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Social proof: <\/b>Social proof reassures potential clients that others have benefited from your service.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Feedback loop:<\/b> A willingness to listen to feedback and make necessary changes demonstrates a commitment to customer satisfaction, further fostering trust.<\/p>\n<\/div><\/li><\/ul>What\u2019s in it for them?<\/strong><\/h3><\/div>- <\/i><\/span>\n
Quality assurance: <\/b>Provides insight into the quality of your workmanship, which helps potential clients gauge whether you’re the right fit for their project.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Comparative analysis: <\/b>Clients can compare businesses based on reviews, helping them choose the one that best suits their requirements.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
Risk mitigation:<\/b> Transparent reviews provide essential information for consideration before making a decision.<\/p>\n<\/div><\/li>- <\/i><\/span>\n
User experience: <\/b>Helps clients anticipate what to expect and how to make the most of their experience with you.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Step 9: Win more work<\/h2>Keeping your profile in shape and building relationships with clients helps will help you to build a full pipeline year-round.<\/div><\/div>Next<\/span><\/a><\/div>
R<\/span><\/strong><\/p>\n eviews are a powerful tool to help build and maintain trust with your clients, and attract more clients down the line.<\/b><\/p>\n Our review system offers a window into the experiences of previous clients, providing valuable insights that help establish confidence in your services.<\/p>\n As a cornerstone of Builderscrack, reviews are visible to anyone who is looking to source a tradesperson for their job, so let\u2019s get into:<\/p>\n<\/div> How reviews work<\/p>\n<\/div><\/li> How to make the most of reviews<\/p>\n<\/div><\/li> What\u2019s in it for you<\/p>\n<\/div><\/li> What\u2019s in it for the client<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div> A client can leave a review at two stages:<\/span><\/p>\n<\/div> Communications review: <\/b>after you’ve been granted contact <\/b><\/p>\n<\/div><\/div><\/div> Workmanship review: <\/b>after you’ve completed the work<\/p>\n<\/div><\/div><\/div> For example, if a client decides to put the job on hold, but you demonstrated a willingness to solve the client’s problem, the client can leave a communications review<\/b> sharing how impressed they were with you and your business.<\/p>\n If you win a job and the work has been marked as complete, the client can leave a <\/span>workmanship review<\/b> based on a set criteria.<\/span><\/p>\n<\/div> We do most of the heavy lifting when it comes to requesting reviews from your clients once the job is completed by sending them email notifications.<\/p>\n However, there\u2019s additional steps you can take to make the most of the review process.<\/p>\n<\/div> When you\u2019re finishing up the job, check in to see if they have any feedback. Address any issues, then politely ask the client to leave you a review on BC.<\/p>\n<\/div><\/li> Reviews go through a 7 day review process, so you have the opportunity to reach out to the client if you would like to discuss any of their feedback.<\/p>\n<\/div><\/li> You will have the opportunity to leave a public response to the review. Being polite and professional will demonstrate care and appreciation to future clients.<\/p>\n<\/div><\/li><\/ul> Credibility:<\/b> When potential clients see that others have had positive experiences, they are more likely to trust your business.<\/p>\n<\/div><\/li> Transparency: <\/b>Reviews showcase your business’s strengths and weaknesses. This transparency builds trust by demonstrating honesty and openness.<\/p>\n<\/div><\/li> Social proof: <\/b>Social proof reassures potential clients that others have benefited from your service.<\/p>\n<\/div><\/li> Feedback loop:<\/b> A willingness to listen to feedback and make necessary changes demonstrates a commitment to customer satisfaction, further fostering trust.<\/p>\n<\/div><\/li><\/ul> Quality assurance: <\/b>Provides insight into the quality of your workmanship, which helps potential clients gauge whether you’re the right fit for their project.<\/p>\n<\/div><\/li> Comparative analysis: <\/b>Clients can compare businesses based on reviews, helping them choose the one that best suits their requirements.<\/p>\n<\/div><\/li> Risk mitigation:<\/b> Transparent reviews provide essential information for consideration before making a decision.<\/p>\n<\/div><\/li> User experience: <\/b>Helps clients anticipate what to expect and how to make the most of their experience with you.<\/p>\n<\/div><\/li><\/ul><\/div><\/div>How do reviews work?<\/strong><\/h3><\/div>
1<\/h2><\/div>
2<\/h2><\/div>
How can you make the most of reviews?<\/strong><\/h3><\/div>
What\u2019s in it for you?<\/strong><\/h3><\/div>
What\u2019s in it for them?<\/strong><\/h3><\/div>
Step 9: Win more work<\/h2>