When you’re trying to win a new job, here’s a few tips to consider when communicating with the homeowner.
Use the ‘interact’ messaging function
We always recommend communicating with homeowners using the ‘interact’ messaging function. This will ensure there is a permanent record of what has been discussed and ensures expectations are clear for both parties.
When you’re granted contact by a homeowner – introduce yourself! Most tradespeople skip this step. A simple message can put you ahead of the other tradies chasing the job.
When interacting with the homeowner use language which is friendly, clear and shows the homeowner what you’re like to work with.
Homeowners will look at your reviews when deciding if they want to engage with you. By taking the time to respond to all reviews – good and bad, you can show a potential customer that you’re responsive, you build strong relationships with your homeowners and stay professional in sticky situations.