If you have received a success fee invoice and are wondering why it has been sent ahead of you completing the job, the information below should help explain how our invoicing works.

Why is my invoice due when I haven’t done the job yet?

When you win a new job, we issue our invoice at that point – the homeowner has agreed to the job and it’s moving forward. Our core business is connecting homeowners with tradespeople and at this point, we’ve delivered.

How can I provide a job cost when I haven’t done the job?

We require you to provide us with the job cost or estimated cost that the homeowner agrees to upon securing the job. At this point we calculate our fee.

What happens when the job cost changes or the job is cancelled and I’ve already received my invoice?

We do understand that things can change, you’ll find instructions on what to do in this situation here.