When you create your job on Builderscrack, we call it a job post.
Upon completing your job post, we match your job with suitable tradespeople and send it out as a job lead.
When a tradesperson receives your job lead, they can decide to ‘chase’ your job.
They’re trying to win your business.
You review tradespeople’s profiles
You’ll see tradies ‘chasing’ your job – we encourage you to review their profiles and then decide if you want to engage with them.
You grant contact to the tradespeople
You grant contact to the tradespeople you want to engage with and block those you don’t want to engage with.
When you grant contact to a tradesperson, the job moves out of your open list and into your ‘underway’ list.
When you grant access to tradespeople, you can work with them to determine your requirements, costs and timeframes.
Dropping a tradesperson
When you have a tradesperson which you are no longer in engaging with, you can ‘drop‘ them from your job.
Tradespeople will provide you with either a quote or job cost through Builderscrack. You can review, query, accept or decline the quote or cost. By accepting the quote or cost you are confirming the tradesperson will complete the job.
Awarding your job
When you are happy to proceed with your job and you have found a tradesperson you’d like to do the work, it’s important to ‘award‘ the job to them. This secures the tradesperson for the job, lets other tradespeople know the job has been won and advises us to invoice the tradesperson a success fee.
How do you pay the tradesperson?
Builderscrack doesn’t take payment from homeowners, you pay your tradesperson directly for the job. It’s not uncommon to pay a deposit on jobs but avoid paying large amounts up front. Our service is free for homeowners to use and a tradesperson should never pass on their success fee to you – if you do encounter this, please let us know.
Leaving a review
When the tradesperson has completed the job, you can leave a review of their workmanship and communication style. You can also provide a communication review of any tradespeople you have engaged with but who have not completed your job. Check out this post for more information.